Latest Vacancy

• Kettering Science Academy

  Teacher of Maths

  Start Date: 03/01/2022

  Close Date: 07/10/2021

  Teacher of Maths

   

  Start Date:      January 2022

  Location:         Kettering, Northamptonshire

  Salary:             MPS/UPS

  Benefits:         Daily allowance for breakfast and lunch, free parking

   

  We are seeking to appoint an ambitious and inspirational Teacher of Maths to join our successful mathematics department. 

   

  The successful candidate will:

   

  • Have a passion for maths
  • Be a highly motivated and enthusiastic teacher with the desire to inspire and motivate students to achieve and succeed in mathematics
  • Have experience teaching mathematics across Key Stage 3, and be able to demonstrate experience teaching at Key Stage 4. Experience teaching at Key Stage 5 would be advantageous but not essential
  • Be willing to go above and beyond what is expected, encouraging students to see the value of maths in everyday life
  • Possess a tenacious ambition for their students, seeking to give them exciting and engaging opportunities for learning
  • An excellent subject knowledge and have proven themselves an ‘outstanding’ classroom practitioner
  • A strong track record of improving outcomes for students and raising standards

   

  About Kettering Science Academy:

  Kettering Science Academy is on a journey towards ‘outstanding’.  We have made rapid improvements and we are now relentlessly focussed on providing stimulating learning experience for all our students. We actively encourage students to participate in all areas of academy life, motivating and inspiring them to unlock their potential and realise their ambitions. We believe education is about more than achieving success in exams; it is about preparing students for the challenges and demands of life beyond education. Staff have an uncompromising commitment to this and work closely with one another to support and develop students as well as one another.

   

  This summer the maths department achieved results in line with national and was one of the top performing departments in the school.

   

  We are a thriving community of equals dedicated to creating a great place to work and learn; students and staff are happy and proud to be part of Kettering Science Academy. We are very confident that this will be Kettering Science Academy’s best year yet and we would like to offer you the opportunity to jump aboard and join us for this journey!

   

  If you think you can contribute to our organisation we welcome your application. Applicants are required to complete an application form as CVs will not be accepted.

   

  For further information about how to apply, to arrange a visit or an informal discussion about this role please contact Celina Dilger, HR Administrator, on the below details:

  T:            01536 532700

  E:            recruitment@ketteringscienceacademy.org

  W:          Brooke Weston Trust Careers

   

  Closing date: Thursday 7^th October 2021

   

  Please be aware that if you have not heard from us within two weeks of the closing date your application has, on this occasion, been unsuccessful.

   

   

  Care and respect for others are the values that lie at the heart of our Trust. The Trust is an Equal Opportunities employer and is committed to safeguarding and promoting the welfare of young people. It expects all staff to share this commitment. All posts working with children and young people will be subject to an enhanced disclosures barring service check.

  Apply Here

• Kettering Science Academy

  Head of DT

  Start Date: 03/01/2022

  Close Date: 07/10/2021

  Head of DT

   

  Start Date:      January 2022

  Location:         Kettering, Northamptonshire

  Salary:             MPS/UPS + TLR

  Benefits:         Daily allowance for breakfast and lunch, free parking

   

  We are seeking to appoint an ambitious and inspirational Head of DT.

   

  You will be joining a large department in the next phase of its journey.

   

  The successful candidate will have:

   

  • An excellent subject knowledge and have proven themselves an ‘outstanding’ classroom practitioner.
  • A strong track record of improving outcomes for students and raising standards.
  • The ability to motivate and lead others.
  • A demonstrable ability to lead and develop innovative ideas that will drive progress in the department and ensure engagement of students.

   

  About Kettering Science Academy:

  Kettering Science Academy is on a journey towards ‘outstanding’.  We have made rapid improvements and we are now relentlessly focussed on providing stimulating learning experience for all our students. We actively encourage students to participate in all areas of academy life, motivating and inspiring them to unlock their potential and realise their ambitions. We believe education is about more than achieving success in exams; it is about preparing students for the challenges and demands of life beyond education. Staff have an uncompromising commitment to this and work closely with one another to support and develop students as well as one another.

   

  We are a thriving community of equals dedicated to creating a great place to work and learn; students and staff are happy and proud to be part of Kettering Science Academy. We are very confident that this will be Kettering Science Academy’s best year yet and we would like to offer you the opportunity to jump aboard and join us for this journey!

   

  If you think you can contribute to our organisation we welcome your application. Applicants are required to complete an application form as CVs will not be accepted.

   

  For further information about how to apply, to arrange a visit or an informal discussion about this role please contact Celina Dilger, HR Administrator, on the below details:

  T:            01536 532700

  E:            recruitment@ketteringscienceacademy.org

  W:          Brooke Weston Trust Careers

   

  Closing date: Thursday 7^th October 2021

   

  Please be aware that if you have not heard from us within two weeks of the closing date your application has, on this occasion, been unsuccessful.

   

   

  Care and respect for others are the values that lie at the heart of our Trust. The Trust is an Equal Opportunities employer and is committed to safeguarding and promoting the welfare of young people. It expects all staff to share this commitment. All posts working with children and young people will be subject to an enhanced disclosures barring service check.

  Apply Here

• Kettering Science Academy

  Teaching Assistant

  Start Date: ASAP

  Close Date: 04/10/2021

  BROOKE WESTON TRUST – KETTERING SCIENCE ACADEMY

  TEACHING ASSISTANT LEVEL 3

  KETTERING

  START: ASAP

  HOURS: 37 HOURS, 39 WEEKS

  SALARY: Grade 5, Point 13 £19,190.00 - £21,210.00

  *Actual salary will be equivalent to weeks and hours worked*

   

  Kettering Science Academy requires a Teaching Assistant Level 3, you will have expertise working with students with a range of special educational needs. The successful candidate will be required to work one-to-one, in small groups as well as supporting other students within the school. They will be a well-motivated and compassionate individual capable of working both as part of a bigger team and independently. The successful candidate will join a supportive and friendly team and be experienced in supporting the delivery of the curriculum.

   

  You will be responsible for promoting the inclusion and acceptance of all students and show awareness of complying with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection.

   

  We will consider applications from candidates who are currently Level 2 Teaching Assistants and willing to work towards their Level 3 qualification.

   

  About Kettering Science Academy:

  Kettering Science Academy is on a journey towards ‘outstanding’.  We have made rapid improvements and we are now relentlessly focused on providing stimulating learning experience for all our students. We actively encourage students to participate in all areas of academy life, motivating and inspiring them to unlock their potential and realise their ambitions. We believe education is about more than achieving success in exams; it is about preparing students for the challenges and demands of life beyond education. Staff have an uncompromising commitment to this and work closely with one another to support and develop students as well as one another.

   

  We are a thriving community of equals dedicated to creating a great place to work and learn; students and staff are happy and proud to be part of Kettering Science Academy. We are very confident that this will be Kettering Science Academy’s best year yet and we would like to offer you the opportunity to jump aboard and join us for this journey!

   

  If you think you can contribute to our organisation we welcome your application. Applicants are required to complete an application form as CVs will not be accepted.

   

  For further information about how to apply, to arrange a visit or an informal discussion about this role please contact Celina Dilger, HR Administrator, on the below details:

  T:            01536 532700

  E:            recruitment@ketteringscienceacademy.org

  W:          Brooke Weston Trust Careers

   

  Closing date: Monday 4^th October 2021

   

  Please be aware that if you have not heard from us within two weeks of the closing date your application has, on this occasion, been unsuccessful.

   

  Care and respect for others are the values that lie at the heart of our Trust. The Trust is an Equal Opportunities employer and is committed to safeguarding and promoting the welfare of young people. It expects all staff to share this commitment. All posts working with children and young people will be subject to an enhanced disclosures barring service check.

  Apply Here

• Kettering Science Academy

  Site Apprentice

  Start Date: ASAP

  Close Date: 11/10/2021

  Site Apprentice

   

  Required to start:            ASAP

  Hours:                                 40 hours per week, 52 weeks per year

  Closing date:                    Monday 11^th October 2021

   

  Kettering Science Academy is seeking to appoint a Site Apprentice to join a large and busy team.

   

  The successful candidate will:

  • Be committed to completing the apprenticeship and obtaining a qualification
  • Be a team player
  • Be personable and approachable
  • Be a confident communicator
  • Ability to take initiative and be proactive

   

  Following the completion of the apprenticeship you will gain a Level 2 Facilities Services Operatives qualification.

   

  About Kettering Science Academy:

  Kettering Science Academy is on a journey towards ‘outstanding’.  We have made rapid improvements and we are now relentlessly focussed on providing stimulating learning experience for all our students. We actively encourage students to participate in all areas of academy life, motivating and inspiring them to unlock their potential and realise their ambitions. We believe education is about more than achieving success in exams; it is about preparing students for the challenges and demands of life beyond education. Staff have an uncompromising commitment to this and work closely with one another to support and develop students as well as one another.

   

  We are a thriving community of equals dedicated to creating a great place to work and learn; students and staff are happy and proud to be part of Kettering Science Academy. We are very confident that this will be Kettering Science Academy’s best year yet and we would like to offer you the opportunity to jump aboard and join us for this journey!

   

  If you think you can contribute to our organisation we welcome your application. Applicants are required to complete an application form as CVs will not be accepted.

   

  For further information about how to apply, to arrange a visit or an informal discussion about this role please contact Celina Dilger, HR Administrator, on the below details:

  T:            01536 532700

  E:            recruitment@ketteringscienceacademy.org

  W:          Brooke Weston Trust Careers

   

  Closing date: Monday 12noon 11^th October 2021

   

  Please be aware that if you have not heard from us within two weeks of the closing date your application has, on this occasion, been unsuccessful.

   

  Care and respect for others are the values that lie at the heart of our Trust. The Trust is an Equal Opportunities employer and is committed to safeguarding and promoting the welfare of young people. It expects all staff to share this commitment. All posts working with children and young people will be subject to an enhanced disclosures barring service check.

  Apply Here

• Kettering Science Academy

  HR Administrator

  Start Date: ASAP

  Close Date: 18/10/2021

  HR Administrator

   

  Required to start:       ASAP

  Salary:                         £23,230.00 - £25,250.00

  Hours:                         37 hours per week, 52 weeks per year

  Closing date:              18^th October 2021

   

  Kettering Science Academy requires a professional and self-motivated HR Administrator to join our business and finance team. The post holder will support all aspects of HR and recruitment processes at the Academy. The successful candidate will work with initiative and have previous experience administering HR information in a timely, accurate and confidential manner, have a high level of proficiency in Microsoft applications and have excellent interpersonal skills.  

  
  The successful candidate will:

  • work closely with the Principal and School Business Manager to ensure the Academy complies with all relevant legal and regulatory frameworks
  • be a first point of contact for all staff at the Academy in relation to HR and payroll queries
  • liaise with our HR service centre, Education Personnel Management
  • provide support to senior colleagues on a broad range of HR matters including, but not limited to, disciplinary, grievance and absence issues
  • manage the recruitment process for all new colleagues
  • develop and implement effective administration processes, maintaining accurate records

   

  The ideal candidate will possess:

  • up to date knowledge and understanding of HR best practice and procedures
  • relevant HR experience (ideally in an education setting)
  • confidence in the interpretation of policy and employment law and its application
  • excellent oral and written communication skills, with excellent interpersonal skills
  • a high level of diligence and attention for detail

   

  What we can offer you:

  • Daily allowance for breakfast and lunch.
  • A modern building with fantastic facilities and resources.
  • Access to BWT Teaching School Alliance training programmes.

   

  About Kettering Science Academy:

  Kettering Science Academy is on a journey towards ‘outstanding’.  We have made rapid improvements and we are now relentlessly focussed on providing stimulating learning experience for all our students. We actively encourage students to participate in all areas of academy life, motivating and inspiring them to unlock their potential and realise their ambitions. We believe education is about more than achieving success in exams; it is about preparing students for the challenges and demands of life beyond education. Staff have an uncompromising commitment to this and work closely with one another to support and develop students as well as each other.

   

  We are a thriving community of equals dedicated to creating a great place to work and learn; students and staff are happy and proud to be part of Kettering Science Academy. We are very confident that this will be Kettering Science Academy’s best year yet and we would like to offer you the opportunity to jump aboard and join us for this journey!

   

  If you think you can contribute to our organisation we welcome your application. Applicants are required to complete an application form as CVs will not be accepted.

   

  For further information about how to apply, to arrange a visit or an informal discussion about this role please contact Celina Dilger, HR Administrator, on the below details:

  T:            01536 532700

  E:            recruitment@ketteringscienceacademy.org

  W:          Brooke Weston Trust Careers

   

  Closing date: Monday 18^th October 2021

   

  Please be aware that if you have not heard from us within two weeks of the closing date your application has, on this occasion, been unsuccessful.

   

  Care and respect for others are the values that lie at the heart of our Trust. The Trust is an Equal Opportunities employer and is committed to safeguarding and promoting the welfare of young people. It expects all staff to share this commitment. All posts working with children and young people will be subject to an enhanced disclosures barring service check.

  Apply Here

• Kettering Science Academy

  Head of Music

  Start Date: ASAP

  Close Date: 18/10/2021

  We are seeking to appoint a dynamic and creative Head of Music to join the performing arts team at Kettering Science Academy. 

   

  The music department is at the beginning of a very exciting journey of development and expansion. We are now looking for the right Head of Music to join our enthusiastic and highly creative department, and to take the lead in ensuring the music department reaches its full and extensive potential.

   

  We are very blessed with physical resources: As well as a large collection of orchestral and pop instruments, we have a class set of keyboards, djembe drums and ukuleles, and also dedicated music technology suite. Our two main classrooms are varied and suitable for different activities; both within the core curriculum and for extracurricular opportunities. Our facilities are complimented by 4 purpose-built practice room spaces, each with instruments.  We have a fully equipped recording studio, specifically designed with recording opportunities in mind, as well as a trust appointed technician to support with technical elements within performing arts.

   

  Our students are enthusiastic, creative and always keen to participate in enrichment activities. Currently we support students in their pursuit of Music through a mixed music club (offering keyboard, choir and ukulele opportunities), a beginners and intermediate guitar club. Our BTEC Music students have regularly both organised and performed in concert opportunities as part of their studies and continue to do this in new and exciting ways in the current climate. We are looking to expand our current provision of extra-curricular opportunities for our students and develop the subject’s visibility across the Academy. 

   

  Working with our established Drama department, the Music department will be contributing to large scale performances across the year. The technology in the 450-seat purpose built main theatre is also of a high standard, meaning performances can be produced to a very good level, and enhanced effectively by lighting and visuals. The Brooke Weston Trust shared AV resources can also add to all performance opportunities for the students.

   

  The Brooke Weston Trust is committed to supporting the development of Arts subjects within their schools. There are two SLE Music leads within the trust who are available to offer support and guidance as well as providing opportunities for subject networking, combined performances, and extended Music CPD.

   

  The successful candidate will:

   

  · Be able to lead, manage and develop the curriculum of Music across the Academy.

  · Be able to set aims and objectives for the subject in consultation with the rest of the performing arts team and senior leaders.

  · Be a highly motivated individual and an enthusiastic teacher with the desire to inspire students to achieve, succeed and exceed in their learning of Music.

  · Have experience leading music across Key Stage 3 and KS4 Music GCSE or vocational qualifications.

  . Experience teaching at Key Stage 5 would be advantageous although not essential, however the ability to develop the curriculum to allow our students the ability to progress onto level 3 qualifications would be desirable.

  · Be able to run and develop a programme of enrichment activities in conjunction with other performing arts staff.

  · Organise regular opportunities for students both within the academy and in our local community.

  · Coordinate the weekly peripatetic lessons in cooperation with Northamptonshire Music and Performing Arts Trust.

   

  What we can offer you:

   

  · Daily allowance for breakfast and lunch.

  · A modern building with fantastic facilities and resources.

  · A supportive and friendly community of staff and students.

  · A full induction programme.

  · Access to BWT Teaching School Alliance training programmes.

   

  About Kettering Science Academy:

   

  Kettering Science Academy is an improving academy on its journey towards ‘outstanding’. We have made rapid improvements and we are now relentlessly focussed on providing stimulating learning experience for all our students. We actively encourage students to participate in all areas of academy life, motivating and inspiring them to unlock their potential and realise their ambitions. We believe education is about more than achieving success in exams; it is about preparing students for the challenges and demands of life beyond education. Staff have an uncompromising commitment to this and work closely with one another to support and develop students as well as one another.

  We are a thriving community of equals dedicated to creating a great place to work and learn; students and staff are happy and proud to be part of Kettering Science Academy's journey to being the best that we can be and we would like to offer you the opportunity to jump aboard and join us for this journey!

  If you think you can contribute to our organisation we welcome your application. Applicants are required to complete an application form as CVs will not be accepted.

   

  For further information about how to apply, to arrange a visit or an informal discussion about this role please contact Celina Dilger, HR Administrator, on the below details:

   

  T: 01536 532700

  E: recruitment@ketteringscienceacademy.org

  W: Brooke Weston Trust Careers

   

  Closing date: Monday 18^th October 2021

   

  Please be aware that if you have not heard from us within two weeks of the closing date your application has, on this occasion, been unsuccessful.

   

  Care and respect for others are the values that lie at the heart of our Trust. The Trust is an Equal Opportunities employer and is committed to safeguarding and promoting the welfare of young people. It expects all staff to share this commitment. All posts working with children and young people will be subject to an enhanced disclosures barring service check.

  Apply Here

• Kettering Science Academy

  Head of DT

  Start Date: 03/01/2022

  Close Date: 20/10/2021

  Head of DT

   

  Start Date:      January 2022

  Location:         Kettering, Northamptonshire

  Salary:             MPS/UPS + TLR

  Benefits:         Daily allowance for breakfast and lunch, free parking

   

  We are seeking to appoint an ambitious and inspirational Head of DT.

   

  You will be joining a large department in the next phase of its journey.

   

  The successful candidate will have:

   

  • An excellent subject knowledge and have proven themselves an ‘outstanding’ classroom practitioner.
  • A strong track record of improving outcomes for students and raising standards.
  • The ability to motivate and lead others.
  • A demonstrable ability to lead and develop innovative ideas that will drive progress in the department and ensure engagement of students.

   

  About Kettering Science Academy:

  Kettering Science Academy is on a journey towards ‘outstanding’.  We have made rapid improvements and we are now relentlessly focussed on providing stimulating learning experience for all our students. We actively encourage students to participate in all areas of academy life, motivating and inspiring them to unlock their potential and realise their ambitions. We believe education is about more than achieving success in exams; it is about preparing students for the challenges and demands of life beyond education. Staff have an uncompromising commitment to this and work closely with one another to support and develop students as well as one another.

   

  We are a thriving community of equals dedicated to creating a great place to work and learn; students and staff are happy and proud to be part of Kettering Science Academy. We are very confident that this will be Kettering Science Academy’s best year yet and we would like to offer you the opportunity to jump aboard and join us for this journey!

   

  If you think you can contribute to our organisation we welcome your application. Applicants are required to complete an application form as CVs will not be accepted.

   

  For further information about how to apply, to arrange a visit or an informal discussion about this role please contact Celina Dilger, HR Administrator, on the below details:

  T:            01536 532700

  E:            recruitment@ketteringscienceacademy.org

  W:          Brooke Weston Trust Careers

   

  Closing date: Wednesday 20th October 2021

   

  Please be aware that if you have not heard from us within two weeks of the closing date your application has, on this occasion, been unsuccessful.

   

   

  Care and respect for others are the values that lie at the heart of our Trust. The Trust is an Equal Opportunities employer and is committed to safeguarding and promoting the welfare of young people. It expects all staff to share this commitment. All posts working with children and young people will be subject to an enhanced disclosures barring service check.

   

  Apply Here

• Kettering Science Academy

  Assistant Principal - SENDCO

  Start Date: 03/01/2022

  Close Date: 20/10/2021

  Assistant Principal – SENDCO

   

  Required to start:       January 2022

  Salary:                         Leadership Scale

  Closing date:              20 October 2021

  Interviews:                 22 October 2021

                           

  We are seeking to appoint an Assistant Principal for SENDCO to join the Senior Leadership Team.  The successful candidate will be accountable to provide professional and strategic leadership and day to day management of core responsibilities, under the direction of the relevant member of the Senior Leadership Team.

   

  What we can offer you:

  • Daily allowance for breakfast and lunch.
  • A modern building with fantastic facilities and resources.
  • A supportive and friendly community of staff and students.
  • A full induction programme.
  • Access to BWT Teaching School Hub training programmes.

  About Kettering Science Academy:

   

  Kettering Science Academy is on a journey towards ‘outstanding’. We have made rapid improvements and we are now relentlessly focussed on providing stimulating learning experience for all our students. We actively encourage students to participate in all areas of academy life, motivating and inspiring them to unlock their potential and realise their ambitions. We believe education is about more than achieving success in exams; it is about preparing students for the challenges and demands of life beyond education. Staff have an uncompromising commitment to this and work closely with one another to support and develop students as well as one another.

  We are a thriving community of equals dedicated to creating a great place to work and learn; students and staff are happy and proud to be part of Kettering Science Academy. We are very confident that this will be Kettering Science Academy’s best year yet and we would like to offer you the opportunity to jump aboard and join us for this journey!

  If you think you can contribute to our organisation we welcome your application. Applicants are required to complete an application form as well as a letter of no more than two sides of A4 stating their relevant experience to date as CVs will not be accepted.

   

  For further information about how to apply, to arrange a visit or an informal discussion about this role please contact Claire Allsopp, School Business Manager, on the below details:

   

  T: 01536 532700

  E: callsopp@ketteringscienceacademy.org

  W: Brooke Weston Trust Careers

   

  Please be aware that if you have not heard from us within two weeks of the closing date your application has, on this occasion, been unsuccessful.  

   

  Care and respect for others are the values that lie at the heart of our Trust. The Trust is an Equal Opportunities employer and is committed to safeguarding and promoting the welfare of young people. It expects all staff to share this commitment. All posts working with children and young people will be subject to an enhanced disclosures barring service check

   

  Apply Here

• Kettering Science Academy

  Exam Invigilator

  Start Date: ASAP

  Close Date: 08/11/2021

  Exam Invigilator

   

  Required to start:           ASAP

  Salary:                                £10.31 per hour

  Hours:                                 Casual (as required)

  Closing date:                     Monday 8^th November 2021

   

  Kettering Science Academy is looking to add to its team of Exam Invigilators in preparation for student assessments. Our team of invigilators ensure that all assessments/examinations at the Academy are conducted in line with regulations.

   

  If you are passionate about helping students achieve their full potential and have an eye for detail, we would love to hear from you.

   

  The successful candidate will:

  • Help prepare the assessment/examination rooms
  • Ensure all assessments/exams are conducted in an appropriate manner in line with regulations
  • Assist with any basic administration linked with the delivery of the exam
  • Be vigilant of candidate conduct during the assessments/examinations
  • Assist with the provision for students with special arrangements

   

  Hours and times of work will vary dependent upon timetables.

   

  If you think you can contribute to our organisation we welcome your application. Applicants are required to supply a completed application form and covering letter. For further details and an application pack, please visit our website or contact Celina Dilger, HR Administrator.

   

  T. 01536 532700

  E. recruitment@ketteringscienceacademy.org

  W.www.ketteringscienceacademy.org

   

  Please be aware that if you have not heard from us within two weeks of the closing date your application has, on this occasion, been unsuccessful.

   

   

  Care and respect for others are the values that lie at the heart of our Trust. The Trust is an Equal Opportunities employer and is committed to safeguarding and promoting the welfare of young people. It expects all staff to share this commitment. All posts working with children and young people will be subject to an enhanced disclosures barring service check.

  Apply Here

• Kettering Science Academy

  IT Support Engineer (employed via RM)

  Start Date: ASAP

  Close Date: 12/11/2021

  full time, permanent

  Salary: £20,000 - £25,000 per annum

  Location: Kettering Science Academy

  This role is employed by RM, who provide an onsite IT service to all schools at Brooke Weston Trust. To find out more about RM or to apply for this position please visit - Job details (rm.com)

  About RM

  RM is the leading supplier of technology and resources to the education sector, supporting schools, teachers and pupils across the globe - from pre-school to higher education – including examination boards, central governments and other professional institutions.

  We’re on the lookout for an onsite Customer Support Engineer to join our team based from our Corby/Kettering school site.

  What we can offer you;

  • £20,000 - £25,000 depending on experience
  • 25 Days Annual Leave (with an option to buy an extra 5 days)
  • Performance related bonus scheme

  What's the purpose of the role?

  The Customer Support Engineer provides support to Managed Service customers. Our Managed Service customers includes establishments at all levels of education from Primary and Secondary schools through to Colleges and Learning Centres. This role covers a broad range of technologies including all on-premise, cloud wireless networking solutions and all technologies required to deliver teaching and learning.

  Customer Support Engineers need a strong customer focus, with a proactive approach to service delivery. The role’s main focus is to ensure that all support incidents are managed and progressed to resolution. This is to be done whilst ensuring customers are regularly updated of progress and that incidents are resolved in line with their service level agreement deadlines.

  What does the job entail?

  The duties are wide ranging, but ultimately involves;

  • Desktop Operating Systems inc. Microsoft, Apple, Android.
  • Desktop Support & Maintenance inc. PCs, Laptops, & Tablet devices.
  • Peripheral Support inc. Printing, Scanning, Web Cams, Interactive Screens, Projectors and Audio\Visual Equipment.
  • Support & Maintenance of Apple Products inc. iPads, MacBooks, MACs.
  • Cloud computing, productivity & collaboration tools. In particular Microsoft O365.
  • Effective use of communication tools, in particular E-mail & MS Teams.
  • Technical Problem Solving & Troubleshooting – diagnostic methodology.
  • Team working and collaboration at local and wider levels within an organisation.
  • Management & prioritisation of personal workload.

  What are we looking for?

  As the right candidate for the role, you will have some of the following skills:

  • Microsoft Products including Windows 10, Office Applications.
  • Knowledge of Cloud Platforms in particular Microsoft O365.
  • Apple Products including iPads, MACBooks, MACs.
  • Desktop & Mobile Device Support.
  • Microsoft Endpoint management – Microsoft Intune / Configuration manager.
  • Peripheral Device Support – interactive whiteboards, A/V etc.
  • Experience of setting up and supporting Print management solutions.
  • Image build and deployment tools.
  • Server Infrastructure knowledge.
  • Knowledge of Wireless systems.
  • Backup procedures and routines – cloud and on premise.
  • RM Software inc. CC4 desirable but not essential.
  • Anti-Virus solutions.
  • Awareness of MIS Solutions.
  • Excellent customer communication skills and able to communicate technical tasks to non-technical people.

  What's in it for you?

  As well as a competitive salary, you could earn a performance related bonus and you would receive our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available.

  There is lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign for a health assessment or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.

  At RM we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive and flexible workplace where all our colleagues can be themselves and succeed on merit.

  At RM, we offer My Work Blend @RM which allows flexible, multi location working. Our offices are now hubs for collaboration and My Work Blend @RM is designed to empower our people with the flexibility to work from the locations and to the hours that allow them to be most productive. We trust our people to make appropriate decisions and have the right discussions with their Manager and colleagues to support this.

  Safer Recruitment

  RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.

   

  Apply Here